Just How Much Should A Top Producer Fit In?

Top Producer

Listen to the Hiring Tip Here

We’ve heard for some time now the idea that new employees should “fit in.” They should be able to fit in with the company culture and even the company’s way of doing things.

That’s a fair approach to hiring new people, right? You want your existing staff to feel comfortable with new staff coming on and you want the new person to feel comfortable as well.

With potential top producers, this may be a bit more complicated.

First, let’s look at a definition of the phrase “fit in:”

“Be socially compatible with other members of a group.”

Synonyms for the phrase are:

“Conform, be in harmony, blend in, be in line, be assimilated into.”

A few of those synonyms are something to think about, aren’t they?

“Conform, be in line, be assimilated into.”

But we’ll stay with just the definition for now. What if your applicant may not be someone who will be socially compatible with your existing staff but she is a proven powerhouse producer and could come in and dramatically improve your bottom line?

These individuals are out there. They are top producers, but they do not necessarily get along well with others.

Please note that I did not say all top producers do not get along well with others. But we do run into the very productive individual who is known to rub their fellow staff the wrong way.

Ideally, your potential powerhouse producer will come in and get along with everyone. Ideally.

But you’ve checked with previous employers about this applicant and she indeed was a fabulous producer but she did not treat other staff very well. Eventually, that became the reason to let her go.

Now, I realize I’m giving you a fairly black and white scenario here: amazing producer / horrible team member. But let’s use this scenario to consider a possible approach. A very direct approach.

Present your dilemma to the applicant.

“Mary, I have a dilemma. After speaking with a couple of your previous employers, I’ve learned you are a superb producer. That you get a ton of things done, usually more than you’re asked to do, and that this made you a great asset to their company. I also learned you didn’t get along well with other staff. Are these fair observations?”

We’re hoping that Mary is self-aware enough to simply say, “yes, they are both fair observations.”

“Okay, Mary, thank you for being candid. Well, I’d like to get your help in solving this dilemma. I’d like to hire you, but I’m also interested in having a somewhat harmonious work environment. I’m not talking about everyone getting together for regular weekend barbecues, but I think you know what I mean.

(get some sign of agreement on this)

“So, Mary, what specifically could you do that would help you and your fellow employees get along?”

You’ve presented the problem directly to Mary. She’s agreed that there is a problem, and she’s being asked directly for how SHE can solve the problem.

The answers Mary gives you here should help you immensely in which way to go.

If she’s weak on personal responsibility and shifts too much of the blame on others, not a great sign.

If she gives you some specific ways SHE can make life in your workplace very livable for everyone, that’s a great sign.

You could also tell Mary you’ll hire her on a conditional basis and that you’re really looking forward to her being productive and her getting along well with your staff.



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What Are We Really Looking For?

Socrates

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Yes, what are we really looking for: someone to get the work done for awhile or someone we can count on to be with us for years to come?

For the positions with routine turnover, this question is fairly easy to answer.

But what about the key positions?

Has the hiring culture changed so much that even the key positions are experiencing routine turnover?

I know we touched on this subject in a couple of earlier tips, but I’d like to give another perspective here if I could.

When it comes to long term commitment, what do we feel we have the right to look for and require?

If we travel back into the past some, qualities such as loyalty and allegiance were sought after and sometimes demanded.

Now, when I say “back into the past,” I’m not referring to medieval times with nobles and serfs.

For the greater part of the 20th century, when we hired for key positions, there was often an agreement between the employer and the prospective employee — whether openly stated or not — that important positions required a healthy commitment in time. The further back you went, the more the concept of allegiance played a role.

But here we are, well into the 21st century, and what can we expect? What can we require?

Has the hiring landscape changed so much that now every position is subject to routine turnover?

I think, for many of us, the answer is yes.

If we’re looking for commitment and even loyalty, we realize these qualities are earned, not just given.

That seems fair, right? The prospective employee is checking you out while you are checking out the prospective employee.

Let’s say you’re hiring for a key position and you’ve got a very qualified candidate in front of you. The résumé, the background checks, their test scores and the hiring interviews all look great. Before you make that decision, it might be worth your while to have one more conversation.

Have a conversation about commitment. Find out what that means to your candidate. Does it have any importance to them? And you should ask about it both ways. How important is it that their new company show commitment to them? And how important do they see their side of that coin?

It’s possible this conversation could influence your final decision.



To see how our employee test can help you bring better people on board watch this three minute video.



If you have ever interviewed someone and later discovered a "different" person is working for you, check out our new book How To Hire The Right People.


When In Doubt, Ask More Questions

Curious Interviewer

Listen to the Hiring Tip Here

Have you asked an applicant a question and the answer seemed pretty clear, but not 100% clear?

Here’s an example:

“Michael, where do you see yourself with our company in 12 months?”

“Well, for the most part, I see myself doing great work and ideally moving into more responsible positions.”

Okay, good answer, right?

Well, maybe so, but there could be more to it. Consider asking this follow up:

“Thanks, Michael. Could you tell me what you mean by ‘for the most part’?”

“Oh, well, I meant that I hoped I’d be around for at least 12 months.”

And you may want to clarify that answer with:

“When you say ‘you hoped you’d be around for at least 12 months’ — what does that “hope” depend on? Something on our end? Or something on your end?”

Back to his original answer, you’ve simply detected some uncertainty. Maybe a little lack of determination with how he views his future with you.

We understand every applicant has the right to shop their talents before they land a new job and we understand they can be looking elsewhere while they’re working for you.

We understand that.

Some of us consider employee loyalty a critical factor when hiring; others not so much. And the position plays a role here too. For some positions, you want to see real determination from the applicant that this is THE job for him and he’ll fight to get it and keep it.

Besides loyalty, there are of course other key qualities you’re looking for in the hiring interview.

When you ask an applicant an important question, don’t pass over an incomplete answer. Keep asking away, keep digging until you’re satisfied.

Six weeks later when the new employee didn’t pan out — for whatever reason — you don’t want to have that thought pop up: “Oh, darn, I remember in the interview not really getting a full answer to that key question. Well, I guess I just found out the answer.”

Find out ahead of time. Dig, clarify, ask more questions.



To see how our employee test can help you bring better people on board watch this three minute video.



If you have ever interviewed someone and later discovered a "different" person is working for you, check out our new book How To Hire The Right People.


Goals, Goals, Goals — How Important Are They?

Employee Goals

Listen to the Hiring Tip Here

We all have goals.

We set goals for the next five minutes, for the next couple of hours, for the next few days and so on.

When I walk into my local Barnes and Nobles’ book store, my goal is to peruse through a couple of books I haven’t read yet while I savor a mocha Frappuccino.

When I start a new week of work, one goal I’m definitely pursuing is to produce more than I did the previous week.

To varying degrees, I think we all have these short term goals. They may not always be clear in our minds, but goals kind of move us along from one episode in life to the next.

Many of us have longer term goals. What do we want to be doing in one year? In five years? In twenty years?

Or we may express this as something we want to have. What do we want to have in a year’s time? In 5 or 20 years time? A really nice house. An expensive car. A family with wonderful kids.

Some of us set very long term goals that span a lifetime. Along this line are:

• I’d like to be remembered as someone who…

• I want my legacy to be…

So, short term goals, long term goals and all kinds of goals in between.

If it is important for you to know what your applicant’s goals are, here are a few questions you could ask:

“Mary, what are your goals for this interview?”

“Mary, if hired, what would be your goals for your first thirty days here?”

“From a work perspective, where do you see yourself in five years?”

“How long do you see yourself working with us?”

“Are you looking for a long term position with us, and, if so, how do you envision that working out?”

I’m sure you can come up with other questions.

You may find the person in front of you says he doesn’t have any goals other than to get hired, do a good job for someone, get paid and keep his options open for the future. Fair enough. And good to know.

Or the person may say she absolutely loves what you do, has had a burning desire to work for a company like yours and would love to make a career of it.

And of course everything in between.

Asking your applicant to discuss their goals with you is a legitimate way to find out more about them and whether they’ll be a good fit for your company.

But you may also find out their goals are not well established…now…but after six months working with you, they may become well established.

So, for me, it’s somewhat of a toss up. It’s good to delve into this area, but don’t make it a deal breaker.



To see how our employee test can help you bring better people on board watch this three minute video.



If you have ever interviewed someone and later discovered a "different" person is working for you, check out our new book How To Hire The Right People.


The People I Need Just Aren’t Out There!

Frustrated HR

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Is that how you feel?

Do you feel the type of person you are looking for JUST isn’t out there?

And by “type” of person, this means: doesn’t have the necessary technical skills; doesn’t have the right attitude or their résumé and interview didn’t make the grade.

Let’s look a bit more at these three categories:

They do not have the necessary technical skills

Okay, that’s more than fair. You need a trained auto mechanic or dental technician or software programmer and no one is applying for the job who has the skills you need. Or those applying are weak in your needed skill set.

They do not have the right attitude

We’ve covered this in a number of tips. For most of us, the applicant needs to have the right attitude.

If he comes in wearing torn jeans and a tee shirt, wants to know when he’ll be getting his first raise and insists he can’t work past 2PM — well, you may not be eager to hire this person.

Also included in having the right attitude is actually showing up for the hiring interview AFTER committing to do so.

We’ve all heard the hiring maxim: “you can train for skills; you can’t train for attitude.”

Yes, attitude is important.

Their résumé and interview didn’t make the grade

Well, no need to comment in depth here. You know what I mean.

So, what’s the point of this hiring tip?

Well, some of us — and I fear a growing number — have concluded the right person just isn’t out there.

Some of us haven’t gone completely into apathy on this point, but we are moving in that direction.

We’ve been through so many interviews that didn’t reveal a decent prospect.

We’ve experienced so many disappointments during the hiring process AND afterwards when the person we hired just didn’t work out. In some cases, the person we hired turned out to be vastly different than the person we originally interviewed.

So what to do?

I have three words for you.

Three simple words that may sound like I’m patronizing you, but I assure you I am not:

Change your mind.

If you get yourself in a place where you’ve concluded the right person just isn’t out there, or if you’re moving closer and closer to that mindset, this is a dangerous place for you.

If you make the hiring decisions for your company or if you have input on who gets hired and you are starting to believe the right people aren’t out there…

Change your mind.

This is not mysticism, folks. This is not an airy-fairy proposition that I’m making here.

If you feel that the right people aren’t going to come in and apply for key positions at your company, you are going to help fulfill that “prophecy.”

People like to be right. They also tend to see and “bend” life in various ways in order to be right.

So, if the hiring process has worn you down to where you don’t feel the right person skill-wise, attitude-wise or otherwise is out there for you, you will help that belief along. In ways that you can see and in ways you may not see, you will confirm the “fact” that the right person isn’t out there.

You may have someone come in that shows a flaw or two in his presentation, and yet could be a real gem. BUT, if you believe that the right person isn’t out there, you may not “see” this person fully. You may miss an opportunity.

I realize people need to be skilled for certain positions. And people need to come in and present themselves well and bring the right attitude with them.

I understand and agree with you there.

But if…

If you find yourself getting to a place where you do not feel the right person is out there or if you find yourself believing it’s just so much harder these days to find the right person…

Change your mind.

Do not lock yourself into that belief.

And do not let events be the determining factor to change your mind. In other words, don’t wait for that incredible person to show up before you change your mind about the kind of people that are out there.

YOU change your mind.

YOU decide the right person is out there.

You could even decide there are a ton of right people out there.

If you think my advice here is too impractical or idealistic when it comes to hiring the right people, I understand.

But I also know it’s great advice.

Remember, people like to be right and will “bend” life in various ways to be right. Well, decide the right people ARE out there and you’ll find yourself bending life a little here and a little there … and the right people will show up.



To see how our employee test can help you bring better people on board watch this three minute video.



If you have ever interviewed someone and later discovered a "different" person is working for you, check out our new book How To Hire The Right People.


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