This tip is similar to an earlier one, but I wanted to give it a different spin here.
Let’s give your applicant a very specific assignment and have him carry it out as part of the hiring interview.
A few examples:
Have a customer service candidate review how customers are handled from pre-sale all the way through to fulfillment and follow-up and have the candidate write up how this could be improved.
If someone is applying for the collections position, do a bit of role playing. Have the candidate go down the list and attempt to collect the amounts from you.
Sales is another great position for role playing. Describe a few different selling scenarios and have the candidate take you from start to finish of the sales process.
For some of these, you could even include a time element, say 30 or 60 minutes.
A smiling candidate with a well-rounded résumé is a good start. A candidate who performs right in front of you will take you considerably closer to hiring the right person.
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