Before you sit down and interview an applicant in person, you (or one of your staff) speak to them over the phone, right?
What are you trying to determine at this point?
Besides a short interview which could end in an invitation to come and interview, there are some things you can discover by phone.
First and foremost, you are hoping they sound professional, right?
If music is blaring in the background, does he turn it down so the two of you can have a decent conversation?
And you’d like for them to be a bit prepared for your call. If they don’t recall what company you’re from even though you announced it at the beginning of the call, not a great sign.
How is your prospect’s manners? Does she let you complete your communication fully, or does she interrupt?
Is it a nice, smooth conversation from start to finish?
And last but not least, can you “hear” them smile?
I’m not making a mystical point here, folks. You know what I mean. Is the person bringing a bit of life to the conversation? And do YOU have a smile on your face at the end?
Pay attention to some of the above details in a phone conversation and your phone interviews will lead you to better prospects for the in-person interview.
To see how our employee test can help you bring better people on board watch this three minute video.
If you have ever interviewed someone and later discovered a "different" person is working for you, check out our new book How To Hire The Right People.